What is held, who can see it, how long it stays, and how to have it removed. Written to be read rather than to be survived.
There are two different answers, and keeping them apart is the whole of this page.
The florist's own customers. Names, telephone numbers, addresses, card messages — these belong to the florist's business. They decide what to collect and why; we only keep it for them on their instruction. In European terms they are the controller and we are the processor; under Turkish law they are the veri sorumlusu. If you are a customer of a flower shop and want your details changed or removed, ask the shop, not us.
The florist's own account. The name, e-mail address and password you sign up with, the shop's settings, and what has been paid for the subscription. That is ours to answer for, and the rest of this page is about it.
One. It is how the site knows you are the same person between one page and the next, and it also carries the shop basket and the language you picked. It is signed so it cannot be edited, and it holds no name, no e-mail address and no identifier that follows you anywhere else.
There is no second cookie, because there is nothing a second one would be for. No pixel, no advertising tag, no third-party font, no map, no embedded video — every page here is served whole by this server. That is why you have not been asked to accept anything: there is nothing here to accept.
By default, nobody. Your shop's records are visible to the people you have given a sign-in, and to nobody in another shop. Three exceptions, each of which you switch on yourself:
Nothing is sold, rented or handed to anyone for advertising. If a court or an authority ever demanded records, we would have to comply with a lawful order — and we would tell you unless the order itself forbade it.
While your shop exists. Stopping payment does not delete anything — the shop turns into a read-only record you can still sign in to and export from.
When a shop is deleted, everything in it goes: the orders, the customers, the suppliers, the cash book, and the photographs on the disk. It is not moved to a bin we quietly keep. The backup taken before the last update still holds a copy until it is rotated out.
Server logs are short-lived and are not kept as a record of anyone.
An address to write to has not been published yet.
A change that matters will be said on this page before it takes effect, and anyone with a shop will be told. A change that does not matter — a clearer sentence, a corrected typo — will simply happen.
This page exists in every language the site speaks. The translations are provided so that it can be read; where they differ, the Turkish text is the one that applies.
Sign up, add a few products, and put a real order through. If it does not save you time, walk away — there is nothing to cancel.
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